Real-time Collision Detection

Introduction

Real-time collision detection in Zeninbox is a feature designed to help teams avoid overlapping responses to the same email thread. It allows team members to see when someone else is replying to an email in real-time, preventing duplicate or conflicting communications. This ensures smooth coordination and enhances productivity by keeping everyone on the same page.

Key Features

• Live Status Indicator: Shows which team member is currently drafting a reply to a specific email thread, updating in real-time.

• Prevention of Duplicate Responses: Alerts other users to avoid writing a response if a team member is already handling the conversation.

• Team Collaboration: Facilitates better coordination within teams by providing visibility into ongoing email activities.

Step-by-Step Guide

Step 1: Recognize Collision Alerts

• When you open an email thread, Zeninbox will display a notification if another team member is currently replying to that email.

• The alert will include the team member’s name and status, such as “John is currently replying to this thread.”

  

Step 2: Coordinate with Your Team

• If you see a collision alert, you can either wait for the other team member to finish their response or collaborate directly using internal messaging to decide the best approach.

• Use Zeninbox’s internal chat feature to communicate with team members directly if clarification is needed.

Common Issues/FAQs

Q1: What happens if multiple team members try to reply at the same time?
A: Zeninbox will show real-time alerts to all team members involved, indicating who is actively drafting a reply. This helps in coordinating responses effectively.

Conclusion

Real-time collision detection is a powerful tool for teams that want to maintain a smooth and coordinated communication process. It minimizes confusion, improves team collaboration, and ensures a more professional experience for clients. For further guidance on using this feature or other collaboration tools, visit our Help Center or contact our support team for personalized assistance.