Syncing Actions with Your Mail Server in Zeninbox

Introduction

This article addresses how Zeninbox syncs your email actions with the mail server, including timing for updates and the sequence of actions synced. Many users wonder why actions don’t update instantly. This article explains the 5-minute idle session cycle Zeninbox uses to ensure efficient and reliable syncing without overwhelming the mail server.

Prerequisites

• Account Permissions: You must have access to manage or view your synced email account(s) in Zeninbox.

• Important Note: Zeninbox maintains a 5-minute idle session with the mail server, which means that actions are only replicated after this interval. Real-time updates (e.g., within seconds) are not possible due to the potential load this would place on the mail server.

How Syncing Works in Zeninbox

Zeninbox syncs your actions with the mail server every 5 minutes to balance efficiency with server load management. Here’s the sequence Zeninbox follows during each sync cycle:

1. Idle Session Cycle
   Every 5 minutes, Zeninbox initiates an idle session with the mail server, which temporarily pauses to sync updates and then resumes. This means Zeninbox receives a chance to replicate actions every 5 minutes. After each 5-minute session, the synchronization process takes approximately 20 seconds.

2. Order of Synced Actions
   The following sequence is observed for each sync:

   • New Emails: Zeninbox first syncs newly sent emails to the "Sent" folder.

   • Status Changes: Next, Zeninbox replicates any updates to emails moved or marked as read/unread across all folders.

3. Session Resumption
   Once the syncing process is complete, a new idle session begins, allowing Zeninbox to monitor for further updates.

Additional Tips for Best Results

• Avoid Excessive Changes: Because changes sync every 5 minutes, it’s best to avoid making rapid consecutive changes within this interval, as this won’t immediately reflect on the mail server.

• Manual Refresh Option: If your mail server supports manual refreshing, consider using it if you need updates faster than the default sync cycle.

Common Questions and Troubleshooting

Q: Why don’t my actions reflect instantly on the mail server?
A: Zeninbox’s 5-minute idle cycle ensures the server isn’t overloaded. Actions are synced within 5 minutes plus a 20-second processing time, after which they appear on the mail server.

Q: What if I need an action reflected immediately?
A: For critical updates, manually refreshing your mail server may help, but this depends on server capabilities.

Conclusion and Next Steps

Zeninbox’s sync process maintains a balance between efficiency and mail server load. Changes are reflected within 5 minutes, ensuring smooth performance without overwhelming the server. If you’d like more information on email management in Zeninbox, refer to our additional resources or contact support if you need further assistance.